Support

Questions, bug reports and wishes go straight to a person, not to a ticketing system.

Frequently asked questions

Do my photos leave the device?

No. Cutting out the heads runs through Apple's image recognition directly on your iPhone. There is no server of the provider that anything could be sent to. A picture leaves your device only when you send a finished greeting yourself through the share sheet.

The head is not cut out properly.

Recognition works most reliably on a portrait from the front, with good light and a calm background. Sunglasses, hard shadows or a face cut off at the edge make it harder. The simplest remedy is another photo of the same person.

How do I swap a figure again?

Through the figure selection in the app. There you can replace a portrait or remove it entirely – the stored cut-out head is deleted in the process.

The snow does not swirl when I shake.

The app reads the motion sensors for that. The Simulator has none; on a real device it should work, and otherwise closing the app once and opening it again helps.

I bought the unlock but cannot see the scenes.

Check that you are signed in with the same Apple Account you bought with, and open the app once more – the purchase is checked directly with Apple on every start.

How do I get a refund?

Purchases are handled exclusively by Apple; we cannot refund them ourselves. You request a refund directly from Apple at reportaproblem.apple.com.

How do I delete all data?

Delete the app from your device – that removes every stored portrait and setting. Nothing is left behind on a server, because there is none.