Support

Questions, bug reports and wishes go straight to a person, not to a ticket system.

Frequently asked questions

What can I do without buying anything?

Record up to 50 cards, search the complete card database, look at every card in detail, use the full statistics, read in an Excel list and export your collection as Excel. Pro removes the card limit and unlocks the deck builder, the wishlist and the complete backup file.

Important: recorded cards always stay visible and exportable as Excel – above 50 as well, and also once a subscription ends. All that is blocked in that case is adding further cards. Nothing is hidden and nothing is deleted.

A card number is not found. What now?

The app looks unknown numbers up at YGOPRODeck first and then at Yugipedia. If neither finds anything, it creates the card as an empty placeholder – the card then already counts in your collection (and therefore against the free limit of 50), and you can fill in the name, type and statistics yourself. Tap the card and choose “Edit”.

Why does the app show no card images?

The card artwork is protected by copyright and we hold no rights to it. The app therefore shows all values as text. “View card on Yugipedia” in the card view opens the card, image included, in your browser.

Why are some values missing on some cards?

Prints in other languages are not listed individually at YGOPRODeck; the app then derives them from the English edition. “Settings → Complete card data” re-checks language, type and Link Rating at Yugipedia afterwards and fills in missing values on Tokens. With many cards this takes a few minutes, because only one request per second is made.

Why can I not put a card into a deck?

Then either the copy limit is reached – at most three copies of the same card across Main, Extra and Side Deck together – or the card is on the banlist. Forbidden cards cannot be selected at all, limited ones once, semi-limited ones twice.

Why is my Synchro monster in the Extra Deck?

Because that is where it belongs: Fusion, Synchro, Xyz and Link monsters together form the Extra Deck and may not go into the Main Deck. Ritual and Pendulum monsters, by contrast, belong in the Main Deck. The app sorts this correctly when you add a card.

Can I plan decks with cards I do not own?

Yes. Missing copies are marked in the deck as “Owned 2/3”, but are not blocked.

How do I get my collection onto another device?

With Pro through “Settings → Export backup” and “Restore backup” on the other device – restoring needs no Pro, only creating the file does. That transfers collection, wishlist and decks together. Without Pro you export the collection as an Excel file and read it in again on the other device; the limit of 50 cards applies there again. There is deliberately no automatic sync between devices – and the iCloud backup is not one either: it keeps one file per device and merges nothing.

What happens if I delete the app or lose my phone?

Those are two different cases. On a device change, loss, theft or defect the collection comes back: it sits in the app’s “Application Support” folder and is therefore part of the regular iCloud device backup that you restore while setting the new iPhone up – provided the backup is switched on in the iOS settings and your iCloud storage was sufficient.

If you delete the app, the device backup does not help: it is only replayed while a device is being set up, and iOS has no way to restore the data of a single app. If you only want the app off your phone for a while, use “Offload App” instead of “Delete App” in the iOS settings – that keeps the data.

That is exactly what the automatic iCloud backup in Pro is for. The app then places a copy of your database in the “My TCG Collection” folder in your iCloud. That file survives deleting the app: after reinstalling, you fetch it back through “Settings → Restore from iCloud”. It sits in your iCloud storage, not with the provider.

Without Pro, export the collection as an Excel file – that is free – and keep it somewhere that outlives the app. Such a file survives all three cases.

I bought Pro and reinstalled the app.

“Settings → Restore purchase” restores the unlock through your Apple Account – for the one-time purchase as well as for a running subscription. Buying again is not necessary and Apple does not charge you for it either.

Monthly, yearly or one-time – which should I pick?

All three unlock the same thing: the whole app. The monthly subscription is meant for trying it out, the yearly one saves around 50 % and is the normal choice, and the one-time purchase pays off from the third year – and never expires. You can switch between the monthly and the yearly subscription at any time.

How do I cancel a subscription?

In the app through “Settings → Manage subscription”, or directly in the iOS settings under your name → “Subscriptions”. The cancellation has to happen at the latest 24 hours before the end of the current period, otherwise the subscription renews once more. Pro stays active until the end of the period you paid for. Billing and cancellation run exclusively through Apple – we cannot end a subscription for you.

What does the tip jar get me?

Nothing – and that is deliberate. It is a voluntary tip with nothing in return. It unlocks no feature and is never required to use the app.

I emptied my collection by accident.

You restore the last backup file through “Settings → Restore backup”, and that works without Pro – a backup you once created stays available to you even after a subscription has lapsed. Without a backup the state cannot be recovered – which is why the app asks for a typed confirmation word before emptying. Without Pro an Excel export helps as an interim state: you read that file back in through “Settings → Import”.