Support

Questions, bug reports and wishes go straight to a person, not to a ticketing system.

Common questions

The notification did not arrive. What now?

Whether a notification appears is up to iOS. A device that is switched off, revoked permissions, a Focus or a full disk can all mean it arrives late or not at all. The reminder itself is not lost: reminders that are due always sit at the top of the app under “Due”, even when no notification showed up. You can check the permission in the iOS settings under “Fotowecker → Notifications”.

Can I delete the originals in my photo library?

Please don't. Fotowecker stores its own copy, but it is not a backup: if you delete the app or a reminder, the copies are gone. iCloud syncing does not help here – it mirrors every change, deletions included.

This matters most for photos you took inside Fotowecker: those exist nowhere else. Under “Settings → Backup & storage”, “Save all photos to your library” puts a copy of every photo into your library.

Why doesn't Fotowecker appear in Safari's share sheet?

When you share an image, Safari passes on a web address, not an image – even when the preview says “JPEG image”. Fotowecker deliberately accepts real images only. The way out of the web: save the image with “Add to Photos” and then share it from the Photos app. From Mail, Messages and Files, sharing works directly.

How do I find the original in my library again?

Tap the reminder and look at the photo full screen: below the image it says “Taken on …”. With that date you can jump straight to the day it was taken in the Photos app via “Library → Years → Months → Days”. A button that opens the original in the Photos app cannot exist – iOS offers no way to do that.

Does Fotowecker sync between iPhone and iPad?

Yes, through your private iCloud database, provided you are signed in to iCloud and iCloud is enabled for Fotowecker. A reminder you view on one device counts as seen on all of them. Without iCloud everything stays on the respective device; the app works just the same, only without syncing.

I reinstalled the app – are my reminders gone?

With iCloud syncing enabled, reminders and photos come back on their own after a short while. Without iCloud the data only ever lived on the device and was deleted with the app.

What does the app cost?

Three open reminders are free forever. “Fotowecker Pro” lifts that limit with a single purchase – no subscription. Reminders you have already seen, and archived ones, do not count. iCloud backup is not tied to the purchase.

I bought Pro, but it is missing on my new device.

In the app under “Settings → About Fotowecker → Restore purchases”. The purchase is tied to your Apple Account, not to the device. It requires the new device to be signed in with the same account the purchase was made with.

How do I get rid of all the data?

You delete individual reminders in the app – that also removes the associated copies of the photos, on every device. Deleting the app removes everything stored locally. Whatever sits in your iCloud is removed in the iOS settings under “Apple Account → iCloud → Manage Account Storage”.